Our team of Brisbane based Support Coordinators and Plan Managers help NDIS participants to get the most out of their plans so that they have the right supports in place to help them meet their goals. If you’re not happy with your plan, you don’t need to wait until your next scheduled plan review, you can request an early plan review. Two of the most common reasons you might request an early plan review are:
What is a plan review?
A plan review is a review of your whole NDIS plan and it happens automatically when your current plan is due to expire. However, you can ask for a plan review at any time if you feel that your NDIS plan is not meeting your needs. This is sometimes called an early plan review or an unscheduled plan review.
When you request a plan review, the NDIA are required to tell you within 14 days if the plan review will be granted and provide you or the person acting on your behalf with an outcome letter detailing the reasons for the decision made.
How do I request a plan review?
You can request an internal review of a decision in the following ways:
The easiest way to request a plan review is to call the NDIA National Call Centre on 1800 800 110. Let them know the reason for your request, they will note this in the system and activate the request. They may ask you some questions if they need more information. They will then lodge the application for you.
You or the person acting on your behalf can contact the NDIA directly to request a plan review or you can ask your Support Coordinator for help to do this.
How long is the review process?
For more information on the expected timeframes of planning reviews, you can download and view the NDIS Participant Service Charter with timeframes listed on page five of the Service Charter.
Types of review under the NDIS
There are four types of reviews under the NDIS. They are:
Changes in circumstances
If you have had a change in circumstances, that impacts the support that you need, you are legally obligated to tell the NDIA. Such changes might mean that you need to request a plan review. It might be that:
Can the NDIA refuse to review a plan?
Sometimes the NDIA won’t accept your request for a plan review. If this happens you can ask for an internal review of this decision, followed by an external review if needed. If you don’t hear back about your request for a plan review within 14 days then the internal review process happens automatically.
We’re supporting NDIS participants throughout Brisbane and surrounding areas to get the most out of the NDIS through our Plan Management and Support Coordination services. To get further information about InFocus, simply call 1800 928 437 or email firstname.lastname@example.org
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