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Disability Support Coordination 101
7 December 2020

At InFocus, our team of Brisbane based Support Coordinators are here to support you on your NDIS journey.


What is Support Coordination?

Support Coordination is an NDIS funded support. A Support Coordinator is a little bit like an NDIS assistant. It is their job to help you to understand your NDIS plan, to connect you with services to best suit your needs and your budget and to help you get the most out of your plan.


Are there different types of Support Coordination?

Yes. There are different levels of Support Coordination that participants can access depending on their needs.


Level 1 – Support Connection is intended to connect you to informal, community and funded supports. It is worth noting that Support Connection is rarely funded and when it is, it is for the purpose of short-term support.


Level 2 -  Support Coordination is how the majority of Support Coordination is funded for participants. It is available long term throughout your plan however, it is a capacity building support designed to support and educate you on how to manage your plan in the future.


Level 3 – Specialist Support Coordination is funded for more complex situations.


How can I get Support Coordination?

As with other funded supports under the NDIS, your request for funding must be deemed by the NDIA as “reasonable and necessary”. Anyone can request Support Coordination but not every NDIS participant will receive funding for it in their plan.  Make sure that you request Support Coordination in your planning or review meeting and explain why you need it.


What does a Support Coordinator do?

A Support Coordinator might help with any of the below in relation to your NDIS plan:


  • Understanding your plan
  • Connecting you with supports and services
  • Establishing supports
  • Coaching you on how to optimise your plan
  • Refining and reflecting on your current plan to make improvements
  • Crisis management and prevention
  • Resolving points of conflict
  • Building your capacity and resilience to manage your plan in the future


Can an organisation provide Support Coordination as well as direct supports?

Yes. However, providers should use effective strategies to mitigate any conflict of interest.


How many hours of Support Coordination will I get funding for?

The hours of Support Coordination funded will depend on your individual circumstances and will be different for every participant.


If I received funding for Support Coordination in my current plan, will I get it in my next?

Not necessarily. Support Coordination is intended to be a time limited, capacity building support, so that you improve your skills over time. At some point you may no longer need a Support Coordinator. This is very different for each participant as some will only need Support Coordination funding for the first year while others will need it for considerably longer.


Further information

For further information on our Brisbane based Support Coordinators, simply complete the enquiry form on our Support Coordination page or email

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