Keep up to date with the latest news from the InFocus team as well as updates on the NDIS and disability.
9 NDIS Basics
9 NDIS Basics
15 January 2024

If you’re new to the NDIS, getting a handle on the basics is a great place to start. Even if you’re not a newbie, a re-cap on how the scheme works can be really helpful! Here are 9 basics of the NDIS to inform your journey.

  1. Eligibility

To be eligible for the NDIS, you must meet the following criteria:

- Have a permanent disability that significantly affects your ability to participate in everyday activities.

- Be under the age of 65 when you apply.

- Be an Australian citizen, a permanent resident, or a New Zealand citizen who holds a Protected Special Category Visa.

  1. Accessing the NDIS

To access the NDIS, you need to contact the National Disability Insurance Agency (NDIA). You can do this by:

- Calling the NDIA on 1800 800 110 or visit the Get Help Applying page on the NDIS website  

- Visiting the official NDIS website and filling out an access request form.

  1. Planning

Once your eligibility is confirmed, you'll work with an NDIS Planner or Local Area Coordinator (LAC) to create a plan tailored to your needs. This plan outlines the support and services you will receive. Your Support Coordinator can help you with planning as well.

  1. Categories of Support

The NDIS provides support across various categories, including:

- Core Supports: Assistance with daily activities, consumables, and assistance with social and community participation.

- Capital Supports: Funding for assistive technology, home modifications, and equipment.

- Capacity Building Supports: Services aimed at improving your independence, skills, and inclusion.

  1. Service Providers

You can choose your service providers under the NDIS. These can include healthcare professionals, support workers, therapists, and more. If you are NDIA-managed, you’ll need to select from NDIS-registered providers. If you are plan managed or self-managed, you can select from both registered and unregistered providers.

  1. Reviewing and Managing Your Plan

Your NDIS plan is typically reviewed every 12 months (sometimes this is 24 months), but you can request a review if your circumstances change during your current plan period. Stay involved in the process to ensure your plan continues to meet your needs. Your Support Coordinator can help with the ongoing review of your plan to make sure that it still meets your needs.

  1. Appeals and Complaints

If you are not happy with a decision made by the NDIA, you have the right to appeal. The NDIS has a formal complaints process if you encounter any issues.

  1. Resources and Support

Take advantage of resources and support available, such as the NDIS website, information sessions, and local disability support organisations.

  1. Stay Informed

Keep yourself informed about any updates or changes to the NDIS. The landscape may evolve, and staying informed ensures you can make the most of the available support. Your Support Coordinator can help with this, it’s their job to stay up to date with changes that might impact your NDIS journey.

Remember that the NDIS is designed to be flexible, so work closely with your NDIA Planner, your support network and Support Coordinator to create a plan that best meets your needs and goals. If you have specific questions or concerns, we can help.

Find out more

You can reach out to find out more about InFocus Plan Management and Support Coordination using one of our online enquiry forms or call us on 1800 928 437.

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