Getting around using public transport and having a disability are two things that don’t necessarily work in harmony! But public transport can open up a whole new world of possibilities for work, play and community inclusion.

We’ve created this easy guide to navigating public transport with a disability to help.

How can I find accessible public transport?

The most important thing that you can do to make your public transport journeys run as smoothly as possible, is to research and plan. The last thing you want is to be stuck at a bus stop only to find that the buses aren’t accessible. Jumping online is the easier way to do your research and here are some great places to start.

Translink – download their mobile app for detailed information about accessible travel and use their journey planner tool to find your accessible ride. The app is free and updates in real-time so that you can keep an eye on routes, maps and schedules as you go.  

Google Maps – In 2023, Google Maps introduced new accessibility features, making it easier for people with disability to get to where they want and need to go and to understand accessible ways to travel and places to visit. One of its new features, enables you to filter public transport options by accessibility.

Simply select your start and finish locations, public transport as your mode of travel, click on ‘options’ and select ‘Wheelchair accessible’.

Will the NDIS Pay For Public Transport?

No. You’re not able to use NDIS funds to pay for your public transport fare. However, many public transport providers offer discounted travel passes for people with disability.

You can use your NDIS budget if you need supports to help you access public transport such as assistive technology or training so that you can learn how to navigate public transport.

Can I Take My Assistance Animal on Public Transport?

In Queensland, you should apply for an Assistance Animal Pass through Translink. This pass will allow you to bring your assistance animal with you on all Translink services (excluding airtrain).

The pass is valid within Queensland so if you are travelling with Queensland rail long-distance and your journey will take you into another state, you will need to contact the rail operator in that state.

Guide, hearing or assistance dogs already certified by Disability Services will have a holder’s identity care and therefore do not need a TransLink Assistance Animal Pass.

If you reside in another state and you are visiting Queensland with your assistance animal, you can use the Assistance Animal Pass issued in your state while you are in Queensland.

Further Help

If you would like to build your confidence in using public transport, your Support Coordinator may be able to help.